SERVICES
Payment Posting & Reconciliation
Turn remittance data into a dependable view of what was paid.
A CLOSER LOOK
Good work starts with a clear handoff.
Posting includes more than entering a payment. Adjustments, contractual allowances, secondary billing, refunds, and unapplied amounts must be interpreted correctly for the ledger to remain useful.
We can support ERA and EOB review, payment application, variance identification, and follow-up queues in the systems your practice uses. Reconciliation gives the team a chance to catch missing payments and unexpected payer behavior.
THE WORK
What we focus on in payment posting & reconciliation
The exact activities depend on your practice, payer mix, and the scope agreed with Quest.
Post the details
Post payments and adjustments against the correct service lines.
Identify the details
Identify short pays, recoupments, and unresolved balances.
Reconcile the details
Reconcile batches and route exceptions for review.
WORKING TOGETHER
A practical way to begin
We review recent examples and current work queues first. That makes it easier to distinguish an isolated claim from a repeated process issue, and to decide where a billing partner can help most.
Next, we agree on access, task ownership, communication, and reporting. Your team keeps control of clinical decisions, patient policies, and any payer or contracting approvals that belong with the practice.
As work proceeds, we review exceptions and trends. A denial, a missing record, or an unexpected adjustment should have a recorded reason, an assigned next action, and a way to see whether it was resolved.
Questions we will clarify
- Which payers, locations, and providers are in scope?
- Which system is the source for accounts and documents?
- Who approves exceptions and receives status updates?
- What open balances or deadlines need priority?
FAQ
Questions about payment posting & reconciliation
Where does payment posting & reconciliation fit into our current workflow?
We start by reviewing the exact tasks involved in payment posting & reconciliation, who handles them now, and what information needs to move between your team and ours. Scope is agreed before work begins.
Can Quest work with our current systems and payer processes?
We discuss the systems, access, reporting, and payer relationships you already use. The practical setup depends on the platform, permissions, and the services you choose.
How would we measure progress?
We agree on a baseline and a small set of measures relevant to the work, such as queue status, aging, payer responses, and recurring exceptions. No outcome is guaranteed in advance.
START A CONVERSATION
Let's look at your billing workflow together
Tell us what your practice is trying to improve. We'll start with the facts and discuss a sensible next step.